NEW PROCEDURES - APPOINTMENTS

  • Please continue to call the practice in the first instance for advice. We may not have to actually see your pet and could prescribe remotely.
  • Do not visit the practice unless you have an appointment (or a true emergency where you have been unable to call ahead).
  • Do not visit if you are unwell.
  • If you do not feel comfortable entering the building we are happy to take your pet in without you, just as we have been doing up to now. 
  • Wear a face covering, which should remain over your nose and mouth at all times, while in the practice.
  • Come to the FRONT door at your appointment time. Please DO NOT come early or late. If you are going to be late, please call.
  • Our door will still be locked so please knock and we will let you in and escort you throughout the visit.
  • We can only allow one human per visit in to the building (unless there are exceptional circumstances). 
  • Sanitise your hands on entry (and exit) by using our sanitising stations.
  • Please refrain from touching anything other than your pet as far as possible.
  • If possible, please minimise what you bring in to the practice (ie no bags, rucksacks, coats).
  • We will have a container for your car keys, wallet, purse etc to go in which will always be in your sight and sanitised between each client. 
  • Strict social distancing procedures are being utilised to avoid contact. Please observe our signage.
  • We will have screens in place and staff will be in full PPE.
  • Appointments must be kept to no more than 15 minutes to avoid becoming a 'contact' in the Test and Protect Scheme. 
  • We appreciate if payment could be made by Apple/Android Pay, Contactless Card or over the telephone to reduce handling of our card machine.
  • We still only have half our normal appointments available to offer, this is to enable us plenty time between each appointment for cleaning etc.
  • Due to the additional measures to prevent any cross-contamination things may take a little longer - we know you will still be understanding of this.​

NEW PROCEDURES - PRESCRIPTIONS/FOOD

  • Please always call ahead to order any prescriptions, flea/tick/worming products or food.
  • Payment can be taken over the phone before collecting or by Apple/Android Pay/Contactless Card in person at time of collection.
  • Come to the FRONT door to collect, the door will be locked but please knock and we will hand out your products to you.
  • You will have a mutually agreed time (or time frame) to collect your products - please try to adhere to it. 
* SUBJECT TO CHANGE DEPENDING UPON GOVERNMENT GUIDELINES AND INFECTION RATES.