• Covid-19
  • Home
  • Team
  • Info
  • Prices
  • Links
  • Contact
Animal Tails Vets, Causewayhead, Stirling
.

Thank you for your patience - you have all been amazing.

We will be changing how we do things from SAT 1/8/20*. There may be some teething issues as we all adjust to the 'new normal' but these measures are in place to keep everyone safe and prevent anyone becoming a contact in the Test and Protect Scheme. We want to be able to remain open for our clients. We appreciate your continued understanding.  

Enter our normal website

NEW PROCEDURES - APPOINTMENTS

  • Please continue to call the practice in the first instance for advice. We may not have to actually see your pet and could prescribe remotely.
  • Do not visit the practice unless you have an appointment (or a true emergency where you have been unable to call ahead).
  • Do not visit if you are unwell.
  • If you do not feel comfortable entering the building we are happy to take your pet in without you, just as we have been doing up to now. 
  • Wear a face covering, which should remain over your nose and mouth at all times, while in the practice.
  • Come to the FRONT door at your appointment time. Please DO NOT come early or late. If you are going to be late, please call.
  • Our door will still be locked so please knock and we will let you in and escort you throughout the visit.
  • We can only allow one human per visit in to the building (unless there are exceptional circumstances). 
  • Sanitise your hands on entry (and exit) by using our sanitising stations.
  • Please refrain from touching anything other than your pet as far as possible.
  • If possible, please minimise what you bring in to the practice (ie no bags, rucksacks, coats).
  • We will have a container for your car keys, wallet, purse etc to go in which will always be in your sight and sanitised between each client. 
  • Strict social distancing procedures are being utilised to avoid contact. Please observe our signage.
  • We will have screens in place and staff will be in full PPE.
  • Appointments must be kept to no more than 15 minutes to avoid becoming a 'contact' in the Test and Protect Scheme. 
  • We appreciate if payment could be made by Apple/Android Pay, Contactless Card or over the telephone to reduce handling of our card machine.
  • We still only have half our normal appointments available to offer, this is to enable us plenty time between each appointment for cleaning etc.
  • Due to the additional measures to prevent any cross-contamination things may take a little longer - we know you will still be understanding of this.​

NEW PROCEDURES - PRESCRIPTIONS/FOOD

  • Please always call ahead to order any prescriptions, flea/tick/worming products or food.
  • Payment can be taken over the phone before collecting or by Apple/Android Pay/Contactless Card in person at time of collection.
  • Come to the FRONT door to collect, the door will be locked but please knock and we will hand out your products to you.
  • You will have a mutually agreed time (or time frame) to collect your products - please try to adhere to it. 
* SUBJECT TO CHANGE DEPENDING UPON GOVERNMENT GUIDELINES AND INFECTION RATES.

Location

What Our Clients Are Saying

"Have been very impressed with the laser treatment that you have given to some of my pack recently. Also extremely impressed with the professionalism of all the Animal Tails veterinary staff and the help and kindness they show not only to my pack but to my husband and myself too. Keep up the excellent work." - Accalia Northern Inuits

"Brilliant.... They are all really lovely and kind. Very sensible and focused on what is best for the animal. Very reasonably priced too!" - Hannah Turrell

Connect With Us

IN EMERGENCY
24-HOURS
CALL 01786 474471